![]() So far, fortunately, there have been no problems with trojans and other dishonesty. But for now, it catches Avast well, blocks unwanted windows. Of course, if the virus was not caught, then you will not know if it was. ![]() ![]() But if necessary, you can enable manual download. It's easy for me to check for software updates, but this causes some problems for my parents. The antivirus works by itself, it updates itself. And we settled on Avast Free Antivirus - recommended it as a simple and easy-to-use program.Īntivirus has many advantages. The choice of free antiviruses is not that big. In my case, immediately after they charged me.Ĭustomer support id ******* - 6:33pm PST You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. So I hope this can speak volumes to my experience. I have never written a consumer affairs review either or a 1 star review. I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received. This agent also made underlying taunting & mocking comments of my Asian heritage last name - which was quite obvious and extremely unprofessional. It was quite obvious their intentions were to frustrate me and delay the entire process. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. ![]() I had to politely beg for a refund for a charge that was automatically renewed without my authorization. Terrible and unprofessional customer support. ![]()
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